Do you have any experience with ISPs, cable, wireless? Terre Parker, over at the Frugal, Single Mom blog has computer troubles! Or rather, internet troubles.
If you think you can help (or just want to be sympathetic) the blog post is Frugal home computing As you can see, it needs to be a frugal fix.
I remember when we first got cable internet. We'd been using dial-up for years (since that's the only thing that's available in the country) so the change was mind-blowing. Downloads seemed to be at lightning speed and I could travel all over the internet, two, three or more pages at a time without timing out.
Technology is a wonderful thing... until it doesn't work the way we need it to.